CANCELLATION POLICY

Your appointments are very important the Star team.
Each appointment is reserved especially for you
We understand that circumstances may change and booking amendments may be necessary, therefore we respectfully request 48 hours notice for cancellations
please understand that if you forget to cancel your appointment we miss out to fill that time slot
a 48 hour reminder text is sent out to remind you
A €30 cancellation charges if less than 48 hours notice
NO SHOWS will be charged 100 %for the reserved service
Our booking fees are non refundable however once we have 48 hours notice they can be used again on a different day to reserve another appointment

Gift Vouchers

Once issued a star gift voucher can be used for full or part payment for hair or beauty
They cannot be exchanged for cash
All money on voucher are valid for 24 months
vouchers cannot be replaced if lost

ONLINEBOOKING

prices are a guide only
bookings online may need to be slightly amended
when booking a colour or highlights please remember to book a finish
when booking a package please remember to book client back free

RETAIL PRODUCTS REFUND AND EXCHANGE

products returned unused, unopedwith seal in tact up to 7 days after purchase
proof of purchase is required

Services

we stand over all our technical services up to one week
we would ask you to tell us, before leaving if you are unhappy with any part of your service so we can put it right
we only want our clients to be happy
We will redo after a consultation if you are unhappy with results
however we are unable to redo if you have simply changed your mind
We do not offer money back